Legal withdrawal period
In accordance with the provisions of articles L.221-16 and following of the French Consumer Code, the Customer has right to a withdrawal period of fourteen (14) calendar days from the date of receipt or pickup of the Articles to exercise their legal right of withdrawal and thus inform Léora of their intention to return the said Article. If the Articles can be the subject of the legal right of withdrawal, the Customer exercising their right of withdrawal under the conditions provided for in this article in terms of time and methods for returning the Articles, may obtain a refund for the returned Articles.The request form is available in General Terms and Conditions of Sale Article 9.4. The refund will be made by the same means of payment as that used by the Customer for the initial transaction, unless specifically indicated by the Customer who would request a store credit, valid for six (6) months from its issue. The refund will be made as soon as possible and at the latest within 14 working days following the effective exercise of the right of withdrawal by the Customer. However, this period may be extended until Léora receives the goods returned by the Customer to the address indicated on the return slip. When the fourteen (14) day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day. In accordance with Article L.221-23 of the French Consumer Code, the right is exercised by returning the Item, only the shipping costs remain the responsibility of the Customer. The right of withdrawal is exercised under the same conditions from the Order and before Delivery.
Items excluded from the legal withdrawal period
In accordance with article L.221-28 of the French Consumer Code, the Customer does not benefit, for the Order of Articles which, by their nature, cannot be reshipped or are likely to deteriorate or expire quickly, of a right of withdrawal to return his Order. This particularly applies to goods whose original packaging has been unsealed, including any Cosmetic Item which has been opened or damaged, by the Customer after Delivery, as they cannot be returned for reasons of hygiene and health. Items acquired as part of pre-orders, i.e. woven at the express request of the customer after payment of all or part of the purchase price, as well as special requests made are also excluded from the right of withdrawal. at the request of the customer: wrap that has been cut, transformed into a ring sling or a hug-neck.
Contractual withdrawal period
In order to ensure the satisfaction of its Customers, Léora accepts returns by post to the French address indicated by Customer Service or on the Delivery slip of the Article concerned, within a period exceeding the legal withdrawal period mentioned above. As such, the Customer has fourteen (14) days from the date of receipt of his order to withdraw and return his Items. Returns of Items beyond this time will not be accepted.
Modalities to exercise the right of withdrawal
The return request can be made by contacting customer service, by the contact form or by e-mail or by telephone which will indicate to the Customer the procedures to follow, he may in particular use the withdrawal form appearing in the appendix below Model withdrawal form (Please complete and return the form and your invoice number only if you wish to withdraw from the contract. We advise you to also specify your order number). Send to the attention of Léora – 59, route de la Chaise , 33450 Montussan, France
Léora suggests that the Customer returns their products by registered mail or with additional insurance, guaranteeing, where applicable, compensation for the products up to their actual market value in the event of spoliation or loss of this commodity. In all cases, the return is made at the Customer's risk. It will be the customer's responsibility to retain any proof of return. Return costs are the responsibility of the customer, who is free to choose the shipping method. Parcel return address:
Léora – 59, route de la Chaise, 33450 Montussan, France